Sports / Mobile
This page sets out how pp2 operates, what governs your account relationship with us, and how we handle the rights and obligations that come with using this platform. Access to pp2 and any account features depends on your local law and the eligible regions we serve.
pp2 operates as a platform where access, account creation and transaction activity are all subject to the laws of the region from which you connect. We do not represent that our services are available in every jurisdiction. Where local law restricts or prohibits online wagering activity, that restriction applies regardless of the technical ability to reach this site. You are responsible for knowing whether access is permitted where you are located before opening or using an account. When you deposit using Rocket or Upay, you are initiating a financial transaction that is logged against your registered account. Your account record, transaction history and wallet entries are held within our system and can be reviewed through your signed-in account dashboard. We retain this data only as long as necessary for account management, dispute resolution and the obligations that apply to us in eligible regions. If you have a question about a specific transaction or account entry, the support routes we publish are the correct place to raise it. We do not make binding legal representations through promotional copy, session notifications or in-lobby messages. The terms published on this page and linked policy documents are the authoritative source for your rights and our obligations.
Our legal policy governs specific parts of your relationship with pp2. Understanding what falls inside and outside its scope helps you know where to direct questions and what protections apply to your account activity.
This policy covers how your account is created, maintained and closed. It sets out what we collect at registration, how login credentials are managed, and what steps apply if you need to recover access or amend your account details through the signed-in dashboard.
Deposits made via Rocket or Upay and any resulting wallet balance changes fall within this policy's scope. Transaction records are visible in your account history. Disputes about specific entries should be raised through our published support routes, not through payment providers directly.
The games, odds displays, promotional notices and editorial content published on pp2 are covered by this policy in terms of accuracy and the commitments we make. We do not guarantee that all content is available in every region; availability depends on local law and eligible region status.
Services operated by third parties — including mobile wallet providers, game studios and network carriers — are outside the scope of this policy. We are not responsible for the terms, data practices or service levels of those external providers, even where they connect to your pp2 account.
This policy gives you concrete steps, not just abstract entitlements. Your account dashboard shows the transaction log for every Rocket or Upay deposit alongside your wallet balance and any pending activity. If an entry looks wrong, the correction path starts there — check the record, note the transaction reference shown, then contact our support team with that reference. You can also update profile details such as your registered mobile number or email address directly from the account settings screen; changes take effect once confirmed through the verification step shown on that screen. If you want to understand what data we hold about you, or if you believe an entry is incorrect, a written request to our support contact routes is the appropriate step. We aim to acknowledge policy questions through the same channels we use for account support. Every account holder in an eligible region has the right to ask, review and request — these options do not expire as long as the account remains active.
Open your signed-in account dashboard and select the transaction history section. Every deposit, wallet credit and activity entry is listed there with a reference number you can use if you need to raise a question with support.
Account profile fields — including your registered mobile number linked to Rocket or Upay — can be updated from account settings. Follow the on-screen verification step to confirm any change before it is saved to your record.
Policy questions go to our published support contact routes. Include your account reference and a clear description of the entry or detail in question. We handle policy queries through the same team that manages account support.
You may request a summary of the data we hold on your account. Submit this through live chat or our email support route with your registered account details. Availability of this option depends on your local law and eligible region.
Policy questions and account correction requests should come through the contact routes we publish on this site. These are the only channels where we can locate your account record and respond with authority. Do not send sensitive account details through third-party channels or social platforms.
Open the live chat widget from any signed-in page. Provide your account reference and describe the policy or account issue. Our team can access your transaction log and account record during the session to address your question directly.
Send your policy query to our published support email address. Include your registered mobile number — the one linked to your Rocket or Upay wallet — and a clear description of the matter. Email is suitable for non-urgent policy questions and data requests.
The help centre accessible from your signed-in account contains published answers to common policy and account questions. Check there first for topics such as transaction disputes, profile correction steps and data handling — many questions are resolved without needing to contact the team.
We manage account data, session cookies and security measures with the aim of keeping your information accurate and accessible only to you. Here is how each area works in practice.
Account registration data and transaction records linked to your Rocket or Upay activity are stored in our system for as long as your account is active and as required by the obligations applicable in eligible regions. We do not share this data with third parties outside of what is necessary to process your transactions or respond to lawful requests.
We use session cookies to keep you signed in across the pages of pp2 during an active visit. Preference cookies remember your lobby and account settings between sessions. You can manage cookie permissions from your browser settings; blocking certain cookies may affect account page functionality such as the wallet display and transaction history view.
Your account is protected by the login credentials you set at registration. We do not store payment wallet PINs for Rocket or Upay — those remain within the respective wallet apps. If you believe your account has been accessed without your knowledge, contact us immediately through the live chat route so we can review your session log.
We retain your account record and transaction history as long as your account is open and for the period required by applicable obligations in your eligible region. To request removal or account closure, submit a written request through our email support route with your account reference. Closure requests are processed in line with our published account terms.
These are the questions we receive most often about how our legal policy works, what your rights are and how to act on them.
This policy applies to accounts opened through pp2 in eligible regions. Access and the rights described here depend on your local law. If your location restricts online account activity of this kind, those restrictions apply even if you can technically reach this site.
Sign in to your pp2 account and open the transaction history section from your dashboard. Every deposit entry — including those made via Rocket or Upay — is listed with a reference number, date and amount as recorded in our system at the time of the transaction.
Yes. Open account settings from your signed-in dashboard and locate the profile fields. Follow the verification step shown on screen to confirm the change. The updated detail takes effect once verification is complete. If you cannot access settings, contact us via live chat with your account reference.
We hold registration details, session records and the transaction history for your account. Data is retained for as long as your account is active and for any additional period required by obligations in your eligible region. Submit a data request through our email support route to receive a summary of what we hold.
Start by checking the full entry in your transaction history dashboard — note the reference number shown there. Then contact us through live chat or email support, providing that reference and the details of what you believe is incorrect. Our team can review the record and respond directly.
Rocket, Upay and other wallet providers are independent services with their own terms and data practices. This policy covers what happens to your data and transaction record within pp2 once a transaction is initiated. For issues originating within the wallet app itself, you need to contact that provider separately.